Terms of Service and Privacy Policy for Bannon Home Inspections LLC

Last updated: June 11, 2026

PART 1: TERMS OF SERVICE & SMS DISCLOSURE

1.1 Communication and Abandoned Requests

By using the Service and entering your contact information, You agree that the Company may contact You via email or SMS (text message) regarding Your service inquiry, even if You do not complete the scheduling process (referred to as "Cart Recovery" or "Abandoned Booking"). By providing Your information, You grant Us express written consent to reach out to assist in completing Your request.

1.2 SMS/Text Messaging Terms

If You provide Your mobile number to Bannon Home Inspections LLC, You agree to receive automated marketing and informational text messages. Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to the number sending the message. Assistance: For help, reply "HELP" to any message. Rates: Message and data rates may apply. Frequency varies.

1.3 Mandatory Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. It affects Your legal rights. Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in North Carolina. You and the Company agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

PART 2: PRIVACY POLICY

This Privacy Policy describes Our policies and procedures on the collection, use, retention, deletion, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

2.1 Interpretation and Definitions

Company(referred to as either "the Company", "We", "Us" or "Our") refers to Bannon Home Inspections LLC, 8527 Landsford Road Monroe NC 28112.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website: https://www.bannonhomeinspections.com and any related mobile application, scheduling tool, form, or digital service operated by Bannon Home Inspections LLC.

2.2 Collecting and Using Your Personal Data

Types of Data Collected: While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: Email address, first name and last name, phone number, property address, mailing address, service details, inspection request information, realtor or agent information when provided, and messages or notes submitted through the Service. Usage Data: Usage Data may be collected automatically when using the Service, including IP addresses, browser types, device information, pages visited, time spent on pages, diagnostic data, and general app or website activity.

2.3 Tracking Technologies and Cookies

We use Cookies and similar tracking technologies, including beacons, tags, and scripts, to track activity on Our Service and store certain information. This may include Necessary Cookies for site functionality, Cookies Policy Acceptance Cookies, and Functionality Cookies to remember Your choices.

2.4 Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service: Including monitoring usage and improving functionality.
  • To contact You: By email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates, scheduling, service requests, or informative communications.
  • For Abandoned Booking Recovery: To contact You regarding a service You began to schedule but did not complete.
  • For the performance of a contract: The undertaking of the service contract for the products or services You have purchased or requested.
  • To manage Your requests: To attend and manage Your requests to Us.
  • To maintain records: To keep business, scheduling, communication, payment, customer service, and compliance records as reasonably necessary.

2.5 Sharing Your Personal Information

We may share Your personal information with Service Providers to operate the Service, monitor and analyze the use of Our Service, process scheduling requests, communicate with You, provide customer support, or perform services on Our behalf. We do not sell Your personal information to third parties. We may disclose Your data if required by law or in response to valid requests by public authorities.

2.6 Data Retention, Security, and Deletion

We retain Personal Data only for as long as reasonably necessary to provide the Service, respond to inquiries, complete scheduling requests, perform requested services, maintain business records, comply with legal obligations, resolve disputes, and enforce Our agreements.

In general, inquiry, scheduling, customer, and service-related records may be retained for up to three (3) years after Your last interaction with Us, unless a longer retention period is required or permitted by law, contract, tax, insurance, accounting, dispute resolution, or legitimate business needs. Usage Data, diagnostic data, and analytics information are generally retained for up to twelve (12) months unless needed for security, troubleshooting, legal, or operational purposes. SMS opt-out records may be retained as necessary to honor Your opt-out request and maintain compliance.

You may request deletion of Your Personal Data at any time by contacting Us at B.long@bannonhomeinspections.com with the subject line "Data Deletion Request." Please include Your name, phone number, email address, and enough information for Us to locate Your records. We may need to verify Your identity before processing the request.

When We receive a valid deletion request, We will delete or de-identify Personal Data that We are not required or permitted to retain. Some information may remain in backup systems for a limited period until those backups are overwritten or deleted in the normal course of business. We may also retain limited information when necessary to comply with legal obligations, complete transactions, prevent fraud or abuse, resolve disputes, enforce agreements, honor communication opt-out requests, or maintain required business records.

We will make reasonable efforts to respond to deletion requests within thirty (30) days. If We cannot delete certain information, We will explain the reason when legally permitted.

While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

2.7 Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

2.8 Contact Us

If You have questions about this Privacy Policy, wish to access, correct, or delete Your Personal Data, or want to make a privacy-related request, You may contact Us:
By email: B.long@bannonhomeinspections.com
By Mail: 8527 Landsford Road Monroe NC 28112

```